![]() ![]() ![]() But it's sad and unfortunate when this transparency gets warped into a bad thing. "We wear our imperfection on our sleeves in the interest of ensuring that we stay accountable to you. "We know that we're not perfect," wrote Sebastian. The videos posted by Burke and Gamers Nexus criticize LTT for more than the Billet Labs review, also accusing the channel of "significant and frequent data errors." In his response, Sebastian argued that LTT has been transparent about correcting errors that appear in its videos. We have pre-orders for it, and plan to push ahead with our first production run as soon as we can." We have not received, nor have we asked for any other form of compensation."īillet Labs also said that it will not "mourn our missing block," and is now working on developing another one: "Yes it sucks that the prototype has gone, it's slowed us but has absolutely not stopped us. The exact monetary value of the prototype was offered as reimbursement. "We received no reply and no offer of payment until two hours after the Gamers Nexus video went live on 14th August, at which point Linus himself emailed us directly. We replied on 10th August within 30 minutes, telling LTT that this wasn't okay, and that this was a £XXXX prototype, and we asked if they planned to reimburse us at all. "On 10th August, we were told by LTT via email that the block had been sold at auction," Billet Labs explained. That didn't make much of an impression on Burke, who argued in a follow-up video posted today that Sebastian's response was "inaccurate."įor its part, Billet Labs paid tribute to the "integrity" of Burke in a message posted to Reddit while suggesting that it holds LTT in somewhat lesser regard. Sebastian also said that LTT has agreed to "compensate Billet Labs for the cost of their prototype." Sebastian also disputed Gamers Nexus' language, replying that LTT "didn't 'sell' the Monoblock, but rather auctioned it for charity due to a miscommunication." It's something of a split hair, although I suppose the point is that the money from the same is going to a charitable cause, rather than Linus Tech Tips. We wanted no one to buy it (because it's an egregious waste of money no matter what temps it runs at) and we wanted Billet to make something marketable (so they can, y'know, eat)." "I got the community's priorities mixed-up on this one, and that we didn't show the Billet in the best light. "I just read the room wrong," Sebastian wrote. The problem wasn't in the "accuracy" of the review, he wrote, but in the handling of the reaction to it, including his refusal to re-test the cooler using the video card it was actually designed for, even when some other members of the LTT team advocated for doing so. Rome wasn't built in a day, but that's no excuse for sloppiness."Īlthough he cops to some general sloppiness, Sebastian also defended LTT's commitment to, and record of, getting it right-including in the case of the Monoblock cooler. We have already been doing a lot of work internally to clean up our processes, but these things take time. "We are going through some growing pains-we've been very public about them in the interest of transparency-and it's clear we have some work to do on internal processes and communication. I stressed the importance of diligence in our work because there are so many eyes on us," Sebastian wrote. The Gamers Nexus video prompted a lengthy written rebuttal from Sebastian, who actually stepped down as Linus Tech Tips CEO in June but said he "needs to own" this particular incident because he was still in charge when it happened. That review led to an August 14 call-out of Linus Tech Tips by channel Gamers Nexus, a direct competitor, which questioned LTT's "accuracy, ethics, and responsibility" and accused it of "rushing content out the door" in order to achieve "quantity over quality." Gamers Nexus editor-in-chief Steve Burke also said in the video that LTT "sold" the one-of-a-kind Monoblock prototype after it was finished with the device rather than returning it to the manufacturer as it had promised to. ![]()
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